Having just received my shipment from niceashcigars.com, I felt that I should give you a review of my shopping adventure.
I first noticed niceashcigars.com, about 3 weeks ago, while looking for a cigar and pipe tobacco retailer that accepts PayPal. They had a number of good reviews about their site, and I decided to place an order.
You see, I live in Vernon, British Columbia, Canada, and Nice Ash Cigars is located in Buffalo, New York and Warren, Pennsylvania. They are very clear on their site that due to state laws they are unable to ship to New York state residents, and their order form has places on it for state/province, country, and postal code (not zip code). So, I really had no reason to think that they wouldn’t ship to Canada, and I placed an order. Furthermore, their web form accepted my order, and debited my PayPal account.
On a hunch, I phoned them up the next day, and to my surprise the toll-free number (1-877-NiceAsh) on their website was not available in Canada… The adventure begins!
I spend some time online hunting down their non-toll free number, and give that a try. It works, and I get somebody I can talk to about my order. At this point I must assume that the person I was talking to was new, as he seemed a little confused. He assured me that there would be no problems with shipping my order, and that I would receive an email with a tracking number for it. Great! I would soon be receiving a good-sized shipment of pipe tobacco and cigars.
Then, came the great disappointment. The next day I received a personal e-mail from the guy I talked to on the phone telling me that they do not ship to Canada, and my PayPal money will be returned, which they promptly did.
Leg two of the journey;
As they do not ship to Canada, I track down an American address that I could use. That was it the easy part. There are plenty of re-shipping services in the U.S. that can be used to do online orders with. Then I place another order with them, using my American address, and my PayPal account, using my Canadian billing address. Apparently, no problems, order is received and money debited. Supposedly, I will give any email with my order number on it.
And I do. The very next day I get an e-mail summarizing my order, and giving me an order number, and telling me that my order has been shipped. Yay! Unfortunately, no tracking number. So I e-mail them the order number, and ask for a tracking number on that order, and in a couple of hours I receive another e-mail with a tracking number on it. Well, since the order is only shipped today, the tracking number is not good yet, so I have to wait until the next day.
When I check the tracking number the next day, it informs me that my package is speeding on its way to the wrong address! Argh!!! So I recheck the email with the tracking number in it, and realize that I gave the person the wrong order number, so I am looking at someone else’s order. Well, that’s a relief!
So again I e-mail them with the proper order number, and a couple of hours they return with another tracking number. No problems this time.
So ultimately, once the adventure was sorted out, Nice Ash Cigars had prompt and courteous service, and their sales reps are very helpful (if a little confused <wink>). The package arrived in excellent time, two days, from New York to Oregon. Upon arrival, it was well packed with packing peanuts, and secure in the box, and the box was in excellent condition.
So, if you’re an American resident, who does not live in New York state, I urge you to give Nice Ash Cigars (niceashcigars.com) a try, as they have decent prices, excellent service, and go the extra mile to get your order to you.
Thanks guys at Nice Ash Cigars, I’ll definitely order from you again.
Smoke ‘em if you got ‘em!